This policy delineates the scope of maintenance and repair services in the academic and administrative buildings and surrounding environs managed by Columbia University Facilities.
Columbia University Facilities is responsible for the operation of the buildings and grounds on the Morningside campus, Manhattenville, Baker Field, Lamont-Doherty Earth Observatory and Nevis Laboratories. This policy delineates the scope of maintenance and repair services in the academic and administrative buildings and surrounding environs managed by Columbia University Facilities.
Reasons For The Policy
The reason for this policy is to ensure a standard level of service to all user groups so that students, faculty, staff and visitors can enjoy a safe, functional, clean and scenic campus environment. Accordingly, Columbia University Facilities provides three classifications of service calls: Emergency, Urgent and Routine at a standard level of bases services at no charge (non-chargeable). Columbia University Facilities also provides (chargeable) services upon request.
If a user group requires a higher level of service, above the standard, then this higher standard will be (chargeable) and a contract service level agreement will be developed and signed by both the requesting user and Columbia University Facilities.
This policy defines which services provided by Facilities are non-chargeable and which are chargeable.
Primary Guidance To Which This Policy Responds
There is no primary policy to which this policy responds.
University Officer and Office of The Vice President for Facilities Operations is responsible for the overall development, implementation and maintenance of this policy.
The Assistant Vice President for Campus Operations is responsible for the development, implementation and maintenance of this policy as it relates to the general maintenance and repair of the buildings and surrounding environs.
The Assistant Vice President for Plant Engineering and Utilities is responsible for the development, implementation and maintenance of this policy as it relates to building heating and cooling, utility systems, fire safety, elevator maintenance and energy management.